Payment Terms & Conditions
How can I pay for my order at Monte Carlo?
We support the following payment options at Monte Carlo:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Monte Carlo Credit
Can I get any discount on making online payment on Monte Carlo website?
Yes, you will get 5% prepaid discount on the paid value if made the payment through Credit Card, Debit Card, Net Banking, Digital Wallet and UPI.
How I will get 5% prepaid discount on the Monte Carlo website?
To avail 5% prepaid discount there is no need to apply any coupon code, it will be applied automatically if you are making the payment through Credit or Debit Card/Net banking/Digital wallet/UPI.
Can I get the any discount by making the payment through Monte Carlo Credit?
No, you will not get any discount by making the payment through Monte Carlo Credit. But if you have paid any additional amount after applying the credit then you will get 5% prepaid discount on rest paid value.
How does the COD (Cash on Delivery) payment option work?
Montecarlo.in Cash on Delivery option allows you to pay order value at the time of delivery for all orders. www.montecarlo.in offers Cash on Delivery option for all orders less than order value Rs. 10,000 on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash on Delivery' option on the payment page.
Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Your order value may be more than Rs. 10,000/-
- Our courier partners may not support the Cash on Delivery option for your delivery address.
Is there any extra charge I have to pay for Delivery?
Yes, www.montecarlo.in charge Flat Rs 29/- as shipping charge if the order value is below than Rs 699 and Flat Rs 49/- as shipping charge if the order value is below than Rs 200.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option. If your payment is debited from your account after a payment failure, kindly raise a concern with the customer care of your cards issuing bank. Hopefully, It will be credited back within 7-10 business days.
Can I cancel my order?
Yes, you can but only before we have processed your order. You can do so by contacting to our customer care at +91 8196922333, 0161-5048700, 18001800501. If the order is already processed for shipping than we won’t be able to cancel it.
I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
How is the GST amount decided?
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
- If the taxable value is Less than or equal to Rs.1000/- than GST will be added 5% of the value.
- If the taxable value is more than to Rs.1000/- than GST will be added 12% of the value.
If I return/cancel the purchased product will the GST/VAT amount charged be refunded?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under montecarlo.in shipping policy.
How do I use Monte Carlo Credit to buy items on montecarlo.in Website?
You shall be able to use Monte Carlo Credit as a Payment method available at the checkout.
Can I buy items on other e-commerce websites with Monte Carlo Credit?
Monte Carlo Credit can only be used to purchase products at Monte Carlo Website. It cannot be used to purchase or pay for anything on other ecommerce websites/apps.
Do I need to have an account on Monte Carlo Website to use Monte Carlo Credit?
Yes, Monte Carlo Credit requires a Monte Carlo Account.
Can I transfer my Monte Carlo Credits to another Monte Carlo Account?
Monte Carlo Credit cannot be transferred to other Monte Carlo user’s accounts. It can also not be used to pay for purchased being made by other Monte Carlo Account users.
What happens to my Monte Carlo Credit if I am not able to access my Monte Carlo Account?
Your Monte Carlo Credit account is still active; you may reset you Monte Carlo Account password or take help of customer care team to gain access to your Monte Carlo Account.
What happens to my Monte Carlo Credit if I don’t use Monte Carlo website for over 1 year?
Your Monte Carlo Credit account stays active, however please note that every credit transaction into Monte Carlo Credit comes with an expiry time, at which a part or full amount from your Monte Carlo Credit will expire. The user shall be sent a reminder about the expiry of the Monte Carlo Credits one month in advance, by an email to the registered email id.
Can I pay for an Item partially from Monte Carlo Credit and partially from other payment options?
Yes, you may use other payment methods available to pay along with Monte Carlo Credit. However, the money shall be deducted from Monte Carlo Credit first and the remaining amount can be paid through other available online payment methods.
Can I decide the amount which I can pay from the Monte Carlo Credit and the rest from other payment options?
Yes, you can use Monte Carlo Credit partially and remaining amount can be paid through other available online payment methods.
Can I decide to not pay through Monte Carlo Credit, even though I might have amount available?
If user has Monte Carlo Credit balance, then it is up to the user to use it, however if Monte Carlo Credit is being used then the order value will first be taken from Monte Carlo Credit and the remaining order value, if any, shall be paid by other available online payment method.
What is the maximum validity of Monte Carlo Credit?
Monte Carlo Credit has maximum expiry time of 1 year for refunds and top ups. For each credit to Monte Carlo Credit, you shall see a corresponding expiry date for the balance. Please ensure that you use the amount before expiry, after that it shall lapse.
Is there any minimum amount to be maintained in Monte Carlo Credit Account?
There is no minimum amount to keep in Monte Carlo Credit. It can go upto 0.00 as well.
Returns & Refund Policy
We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. We don’t offer re-dispatch of required size. In such cases, we will add the paid order value in customer’s Monte Carlo Credit wallet at www.montecarlo.in for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In case of COD order, the amount will be refunded in the customer bank account through NEFT. Shipping charges won’t be refunded if charged in the order
Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on firstname.lastname@example.org.
If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s Monte Carlo Credit wallet for further purchases on our website as per customer choice.
In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on email@example.com.
Customer can place the return request by log in to his montecarlo.in account, under the your orders section or by calling us at our helpline no – 18001800501, 8196922333, 0161-5048700 and also customer can email us at firstname.lastname@example.org
There are few things, which customer needs to make sure before returning the product.
(1) Your item must be unused and in the same condition that you received it.
(2) The item must be in the original packaging.
(3) All brand tags should be intact.
If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.
Once we received the product at our warehouse then we will further process of refund in bank account or Monte Carlo Credit wallet after being satisfied that the product is unused, tags intact, and not damaged.
Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the Returned product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller.
In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
Normally return process will take 7 to 10 business days.
In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your Monte Carlo Credit account.
However, return request will not be considered more than once. You can return the product(s) to the following address:
Monte Carlo Fashions Limited (Unit-7)
Eshopbox Ecommerce Pvt Ltd c/o MJ Logistics Private Limited,
Seabird Marine Services Pvt Ltd Village Babra Bakirpur,
Pataudi Road near Adani Logistic Park, ICD Patli
Gurgaon Haryana. 122503
Contact No - +91 8196922333, 18001800501, 0161-5048700
No return Request will be entertained if the wallet credit/Voucher was already redeemed in the order.